IT Powered by Atlas

Our proprietary Atlas IT platform is revolutionizing IT and help desk support. Atlas IT combines asset management, workflow management, and ticketing all from a desk or mobile app. Atlas IT uses proprietary algorithms that match each ticket to the most qualified resource. We build Atlas directly into your workflows with many integration opportunities including Microsoft Teams, Slack, and many other collaboration apps. Help desk tickets can be paired with internal or external help desk technicians – or both. TechOps maintains a network of highly qualified technicians, our clients can use our technicians if internal resources are at capacity. Atlas is hyper-flexible, our clients can customize the platform to manage non-IT assets or tickets.

TechOps Partners managed IT services help businesses with their networking, security, technical support and hardware needs

Employees will love Atlas for its ease of use, simply scan a QR code on an asset tag using a mobile app then describe the issues and submit. Once submitted, Atlas immediately posts the ticket to 1 or more technicians that are most qualified to bring the ticket to a speedy resolution.
Technicians will love Atlas for its integration of asset management and ticketing workflows. All technical information is a click away, no hunting for device, network or login information, everything is at the technician’s fingertips. A technician can remote into a device, view login credential’s and easily view any existing tickets related to an asset.
Management will love Atlas because their employees and technicians love Atlas. What’s more, Atlas offers infinitely customizable dashboards and reporting. Management can view KPI’s like resolution time per technician, number of tickets a technician accepts, and asset reports.