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Bio Tech

Industry

BioTech

Download

HQ

Chicago, IL

Employees

25

Client Overview

A venture-backed startup engaged Tech Ops to address their comprehensive technology needs. Referred by a existing customer, they required an full stack digitall transformation  partner capable of delivering scalable solutions to meet their operational and compliance requirements.

Challenge

After their Series A funding round, the client faced the challenge of building a scalable technology framework to support their rapid growth.

  • Building a comprehensive IT infrastructure, including cloud services, computers, servers, and networks.
  • Implementing cybersecurity measures, access control and IT documentation to meet investor and regulatory requirements.
  • Developing a flagship website to support their product launch.
  • Creating an application to track client orders and inventory, integrated with QuickBooks Online for accounting.
  • Setting up Google Workspace for email and collaboration.

Managing multiple vendors for these needs would have been inefficient and resource-intensive.

Objective

The primary goal was to establish a turnkey, scalable IT solution that supported the business’s launch and met stringent investor requirements for cybersecurity and compliance.

Solutions

Tech Ops delivered a comprehensive solution tailored to the client’s needs:

  • Managed IT Services: Managed IT Services: Setup of computers, servers, and networks.
  • Cybersecurity: Deployment of IT policies, disaster recovery plans, and access control procedures.
  • Website Development: Creation of a high-performing flagship website.
  • Custom Application: Development and integration of an order and inventory tracking system with QuickBooks Online.
  • Collaboration Tools: Setup of Google Workspace for email and collaboration.

Approach

  • Needs Assessment: Conducted a detailed review of the client’s technology and compliance requirements.
  • Turnkey Deployment: Streamlined the implementation of IT infrastructure, cybersecurity, and digital tools under one service umbrella.
  • Future-Proof Design: Built scalable systems to accommodate the client’s projected growth.

Results

  • Seamless Business Launch: The client’s operations started on time with all technology systems fully integrated.
  • Investor Confidence: Delivered compliance-ready documentation and a robust IT plan, ensuring alignment with investor expectations.
  • Operational Efficiency: Reduced vendor management efforts and streamlined operations.
  • Scalability: Provided a flexible solution that can grow with the client’s business.
  • Client Satisfaction: The client praised Tech Ops’ ability to serve as a single point of contact for diverse technology needs.

Summary

TechOps successfully delivered a comprehensive, scalable IT and cybersecurity solution for a venture-backed startup, ensuring operational readiness, investor compliance, and a seamless product launch. By providing a turnkey service, Tech Ops allowed the client to focus on their core business while saving time and ensuring long-term scalability.